Bad Service

Mac gives no feedback whatsoever on the several emails I have sent to them. I ordered products online but was told four days after my money was deducted from my account that they do not have stock of both products. The lady stated in her email that the money will be on my Mac account in order for me to replace the out of stock products with products they do have. Needless to say, no money on my Mac online account and after I have been sending several emails to the Carol that responded to me once and the customer services - nothing gets done. Customer service? No service at all!