Bad Service

On 09 September 2015 I purchased goods from MAC Online Store. On 11 September 2015 I received an email that stated that they don't have any stock of both the products I ordered. Which is utterly bad because they did not mark it on their website as out of stock as they do with other items. The lady said that I can choose another MAC product of equal value and then cancelled my order. Needless to say, I did not get a response after I asked for assistance and received no deduction from my next order. <br> <br> I am an avid MAC user but the services received with regards to my online order is really disappointing.