At which point does this constitute as theft??????

Received my order, with x2 items missing! (but paid for). I have been on hold with your call center ***(yesterday for 40mins) today for over 20mins. no one is picking up the my call and your contact page for instant chat is also not working. I have also emailed the customer service ( ***) but nothing????

I have also tried contacting the customer service on ***- stays on hold no one answers!! I'm supposed to have 48 hours to report if anything is missing, but cannot because your customer service is lacking !

At which point does this constitute as theft? I've paid for something and have not received.