worst service

Worse experience ever. I feel ****med by M-sure. I had a gap cover with them. The shortfall claim process is a nightmare. I called in to submit my claim and was told ABSA needs to kick start the process on my behalf. I was annoyed by this. Simple because I am the client, not ABSA. I was told that ABSA would pick it up from their side that I have a shortfall that needs to be submitted. On Monday/Friday I called ABSA to find out if they have been paid by my First for woman and if they have started the shortfall claim process. First for Woman did pay ABSA but the short fall claim was not done. I had to have a conference call between m-sure and ABSA to get this claim submitted. This whole back n forth resulted in ABSA not being paid on time and me having to pay ABSA the car installment.

This could have been avoided if they had a clear and easy claim process. Now I have paid for a car I do not have. The reason I took Gap cover was to avoid having to pay money out of my own pocket for car I no longer have. On top of that they deducted their premium from my bank account. I had to do reversal.

I would never recommend m-sure to anyone.

They do not deserve any star