Scores reflect the Overall AI Score for each category
Based on recent customer reviews, M-Sure Financial Services delivers a sharply divided experience. Frontline consultants earn strong praise for warmth, patience and product knowledge, and simple battery, tyre and clutch claims are often approved within a day or two. However, larger warranty and shortfall claims stall for weeks, benefit limits surprise customers at claim stage, and cancellations, refunds and duplicate debits are frequently mishandled.
Top Strengths:
- •Agent Quality & Customer Care: Customers repeatedly name individual consultants such as Thandolwethu Monaheng, Sipho Tivane, Inamandla Jakavula and Sindiswa Mgidi, describing them as patient, knowledgeable and willing to take ownership. Agent Quality & Customer Care (3.9) is clearly the company's strongest theme.
Replied to 100% of negative reviews
Reply time on negative reviews: 6h 57m
TrustIndex
6.8
Ranking
#30
in Car Insurance
Reply Time
6h 55m
NPS Score
-12
Recommended: Unlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 6h 57m
Nov '25 - Oct '26
Frequently Asked Questions About M-Sure Financial Services
What do customers say about M-Sure Financial Services?
Based on recent customer reviews, M-Sure Financial Services delivers a sharply divided experience. Frontline consultants earn strong praise for warmth, patience and product knowledge, and simple battery, tyre and clutch claims are often approved within a day or two. However, larger warranty and shortfall claims stall for weeks, benefit limits surprise customers at claim stage, and cancellations, refunds and duplicate debits are frequently mishandled.
What is M-Sure Financial Services's biggest strength?
M-Sure Financial Services's biggest strength, according to Hellopeter's AI analysis, is Agent Quality & Customer Care. Customers repeatedly name individual consultants such as Thandolwethu Monaheng, Sipho Tivane, Inamandla Jakavula and Sindiswa Mgidi, describing them as patient, knowledgeable and willing to take ownership. Agent Quality & Customer Care (3.9) is clearly the company's strongest theme.
What are the most common complaints about M-Sure Financial Services?
The most common complaint about M-Sure Financial Services, based on Hellopeter's AI analysis of recent customer reviews, is Communication & Responsiveness. Communication & Responsiveness (2.0) is a recurring failure point. Customers describe unanswered emails, callback promises that never materialise, long holds that exhaust their airtime and having to act as the middle man between M-Sure and the repairer.
How does M-Sure Financial Services compare to other Car Insurance companies?
M-Sure Financial Services scores 2.2 out of 5 on Hellopeter's AI analysis of service quality in Car Insurance, compared to the Car Insurance industry average of 3.2. Their strongest theme is Agent Service (3.9); their weakest is Pricing & Excess (1.3). The top AI-rated Car Insurance business on Hellopeter is OUTsurance (4.2). How is the AI Score calculated? →
Is M-Sure Financial Services trustworthy?
M-Sure Financial Services has a TrustIndex of 6.8 out of 10 on Hellopeter, based on 262 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 6 hours 57 min. Hellopeter has tracked M-Sure Financial Services across 2,496 total reviews. How is the TrustIndex calculated? →
Recent reviews (262)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Mar 2026
Horrible
Bad,misdirected always, customer care so bad,endless calling ,still no help,dont take it you will regret Msure
1 reviews | Active since Mar 2026
Horrible
Bad,misdirected always, customer care so bad,endless calling ,still no help,dont take it you will regret Msure
1 reviews | Active since May 2024
⭐⭐⭐⭐⭐ Excellent service from Thandolwethu Monaheng at M-Sure Tyre and Rim Insurance
⭐⭐⭐⭐⭐ Excellent service from Thandolwethu Monaheng at M-Sure Tyre and Rim Insurance! He assisted me with my claim and was professional, kind, understanding and very cooperative. His communication is top tier — he kept me updated and made sure all my needs as a client were met. Highly recommend him. Thank you Thandolwethu Monaheng!!
1 reviews | Active since May 2024
⭐⭐⭐⭐⭐ Excellent service from Thandolwethu Monaheng at M-Sure Tyre and Rim Insurance
⭐⭐⭐⭐⭐ Excellent service from Thandolwethu Monaheng at M-Sure Tyre and Rim Insurance! He assisted me with my claim and was professional, kind, understanding and very cooperative. His communication is top tier — he kept me updated and made sure all my needs as a client were met. Highly recommend him. Thank you Thandolwethu Monaheng!!
1 reviews | Active since Dec 2023
Service was excellent, good customer service I received thank you so much
Service was excellent, good customer service I received thank you so much
1 reviews | Active since Dec 2023
Service was excellent, good customer service I received thank you so much
Service was excellent, good customer service I received thank you so much
1 reviews | Active since Sept 2024
Warranty claim
I am very disappointed. I joined a warranty plan with M sure knowing they cover everything that is mechanical. I recently logged a claim and I am told they don't cover wiring of any sort in the car, aren't half of the mechanical issues connected with wiring in the car??? Meaning I have been paying for so long and not receiving a service when I need it! I wouldn't recommend anyone to join Msure !!!!
1 reviews | Active since Sept 2024
Warranty claim
I am very disappointed. I joined a warranty plan with M sure knowing they cover everything that is mechanical. I recently logged a claim and I am told they don't cover wiring of any sort in the car, aren't half of the mechanical issues connected with wiring in the car??? Meaning I have been paying for so long and not receiving a service when I need it! I wouldn't recommend anyone to join Msure !!!!
1 reviews | Active since Dec 2017
Don't use M-Sure for anything
The worst shortfall cover insurance you vould ever use or ask for. If you're unsure who to use for shortfall cover use anyone except them. Car was written off, my car insurance paid their portion but somehow M-Sure is taking forever to cover the rest to the extent that I had to cover the variance myself otherwise the debit order of the vehicle I no longer possessed would've been deducted monthly. Trying to get them to reimburse is a mission on it's own. Trying to get response from them or at least advise where they are in the process is pethatic as they don't respond to emails or anything. I have to followup with them almost on a daily basis and they show absolutely no sympathy for my situation.
1 reviews | Active since Dec 2017
Don't use M-Sure for anything
The worst shortfall cover insurance you vould ever use or ask for. If you're unsure who to use for shortfall cover use anyone except them. Car was written off, my car insurance paid their portion but somehow M-Sure is taking forever to cover the rest to the extent that I had to cover the variance myself otherwise the debit order of the vehicle I no longer possessed would've been deducted monthly. Trying to get them to reimburse is a mission on it's own. Trying to get response from them or at least advise where they are in the process is pethatic as they don't respond to emails or anything. I have to followup with them almost on a daily basis and they show absolutely no sympathy for my situation.
1 reviews | Active since Sept 2026
Disgusting service
Terrible Service, Pathetic. Very Disturbing that in 2026 companies still give such subpar service. For some reason they debit my account every month and I didn’t dispute it because i thought it might be important, i have ben requesting information as to what this product is for , for the last 6 months and no answer till date, then this month there was no funds in the account and these people have the audacity to tell me to make payment arrangements. For what?????
1 reviews | Active since Sept 2026
Disgusting service
Terrible Service, Pathetic. Very Disturbing that in 2026 companies still give such subpar service. For some reason they debit my account every month and I didn’t dispute it because i thought it might be important, i have ben requesting information as to what this product is for , for the last 6 months and no answer till date, then this month there was no funds in the account and these people have the audacity to tell me to make payment arrangements. For what?????
1 reviews | Active since Sept 2026
The consultant assisted me in a calm, respectful manner using my preferred language
The consultant assisted me in a calm, respectful manner using my preferred language. She gave me accurate information and educated me further on things I didn't understand. She was an absolute pleasure
1 reviews | Active since Sept 2026
The consultant assisted me in a calm, respectful manner using my preferred language
The consultant assisted me in a calm, respectful manner using my preferred language. She gave me accurate information and educated me further on things I didn't understand. She was an absolute pleasure