Worst Customer Service I have ever received!!

My car was in for repairs two months ago where the dealership phoned SA Warranties to find out what they would cover. SA Warranties told the dealership that my account is one month in arrears and therefore could not cover anything. <br> This is impossible as SA Warranties take their payment from my account via Debit Order EVERY month!<br> <br> I have since e-mailed, lodged queries on their website and phoned their call centre more than enough times to try and find out how this is possible, and to get their banking details to pay the outstanding amount.<br> <br> To date, nobody has answered my e-mails, came back to me on my website query, or could help me over the phone.<br> <br> Nobody answers the Customer Service line when I phone - it rings for forever until the line just gets cut off.<br> When I choose the Claims option, someone picks up and then puts me through to the Customer Service department - which rings again for forever and then gets cut off!<br> <br> It is unacceptable that nobody can even give me the banking details in order for me to pay that one month's instalment, never mind even explaining how it got behind via THEIR system!<br> <br> This is NOT customer service at all!!