Hellopeter
Share Your Experience
RM
Retlametswe M

1 reviews | Active since Apr 2022

01 Apr 2022, 16:41

Worst customer service ever

Worst warranty cover you can ever use. My car has been booked in at Barons Woodmead from Monday the 28th of March 2022. The quote amounted around R7700 and M-Sure is only going to cover around R5200 so I should pay the balance of around R2500 which is fine. Barons Woodmead has informed me that M-Sure does not stick to their SLA (Service Level Agreement) so now I am being told I need to pay the entire amount (R7700) and claim it back from M-Sure should I want to collect my car today. I have called M-sure from around 12PM today and I am not being helped and no one has bothered to call me to give me feedback. I asked to speech to the manager and I was told he was in a meeting until 4. I have called again around 16:15 and I still can’t get ahold of the manager. What is the use of having car warranty when I need to pay the service provider the full amount. That time the warranty I have with them has been paid for a whole 24 months yet I’m being given the worst service ever. DO NOT USE M-SURE

0
Replies (5)
M-Sure Financial Services
M-Sure Financial Services's reply04 Apr 2022, 07:48
Official
Hello, 

Thank you for bringing this matter to our attention. 
We will investigate your concerns and revert to you soonest. 

Thank you 
M-Sure Team
RM
Retlametswe M's update05 Apr 2022, 10:14
Reviewer Update
Even now I have not been called by anyone from M- Sure. You take the cup when it comes to customer service if I could rate M-Sure for the worst customer service I’d definitely give you a 10 out of 10.
M-Sure Financial Services
M-Sure Financial Services's reply06 Apr 2022, 17:21
Official
Thank you for bringing this matter to our attention. We will investigate your concerns and revert to you soonest. Thank you 
M- Sure Team
RM
Retlametswe M's update12 Apr 2022, 14:47
Reviewer Update
To date I have not received my refund from M-Sure. I have sent all the documents that are required to Ezekiel Maswanganyi and the claims manager Michael Dougall on the 5th of April 2022. It is now the 12th of April 2022 and I still haven’t received my refund. I had to personally drive to M- Sure only to be told that I haven’t send them my documents. The Claims manager Michael told me the documents have been sent to payments and that he has done everything from his side. Once I showed them the emails that’s when the complaints manager apologised to me. Not only does M-Sure have the worst customer but they also don’t have good internal processes. I can gladly give M-Sure 10 out of 10 for the worst customer service ever.
M-Sure Financial Services
M-Sure Financial Services's reply12 Apr 2022, 15:19
Official
Hello Retlametswe,

We have been trying to get hold of you telephonically with no success.
The payment is being processed and we will email the proof of payment once payment is finalized.

Thank you 
M-Sure Team