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Sibongile P

1 reviews | Active since Jul 2012

18 Oct 2022, 13:12

Worst customer service

My car is at the dealership and needs some repairs - i've sent a quotation but they don't reply. When i called i was transfered to 6 different people without any assistance. This is the worst customer service ever.

0
Replies (9)
M-Sure Financial Services
M-Sure Financial Services's reply18 Oct 2022, 13:20
Official
Hello Sibongile, 

Thank you for bringing this matter to our attention. 
We will investigate your concerns and revert to you soonest. 

Thank you 
M-Sure Team
SP
Sibongile P's update18 Oct 2022, 14:48
Reviewer Update
All the bad reviews and customers complaining about the same thing - its evident that customer service is not vital at M-sure.

M-Sure Financial Services
M-Sure Financial Services's reply18 Oct 2022, 15:10
Official
Hello Sibongile,

Thank you for bringing this matter to our attention. 
We will investigate your concerns and revert to you soonest. 

Thank you 
M-Sure Team
SP
Sibongile P's update24 Oct 2022, 07:27
Reviewer Update
Up to date, still not assisted. Its all nice when you debit my account, but when it comes to claims, you play hide and seek.
M-Sure Financial Services
M-Sure Financial Services's reply24 Oct 2022, 07:52
Official
Hello Sibongile, 
We apologise that you have not had a good experience when trying to get assistance from us. 
We have escalated your complaint to be investigated and we will be in contact with you 
Thank you 
M-Sure Team 
SP
Sibongile P's update24 Oct 2022, 07:55
Reviewer Update
Im tired of these auto response, without assistance. Always sending auto replies, without action.
M-Sure Financial Services
M-Sure Financial Services's reply24 Oct 2022, 08:54
Official
Hello Sibongile,

We have responded to your complaint on Thursday.
We regret to advise you that your claim remains unaltered as the component is not covered by the policy. 

We hope to assist you with other further claims. 

Thank you
M-Sure Team
SP
Sibongile P's update24 Oct 2022, 10:48
Reviewer Update
Good Day,
Hope this mail finds you well.
Please book the vehicle in with your nearest franchise dealer or with any of M-Sure’s approved repairers, this can be supp**** upon your request.
Once the vehicle is at the workshop, the repairer must contact our claims department on ***to open a claim before they carry out any repairs on the vehicle.
Please ensure to contact the repairer before approaching them in order to confirm the availability to assist you with the repairs.
Kind Regards,
Claims Department


Where does it state that the claim is declined? Why did they say i should take the car to the repairer, to do what exactly?
Don't play mind games.
M-Sure Financial Services
M-Sure Financial Services's reply24 Oct 2022, 13:46
Official
Hello Sibongile, 

Please refer to the email sent on Thursday from the Complaints Team. 
You may direct all questions to the complaints team via email.

Thank you
M-Sure Team