Welcome to MORE.. Headaches yes.

I received a letter to tell me my policy was coming to an end and that I had to contact them for an extension. I emailed the customer service team and received an automated response that they will respond in 24 hours..that was more than a week ago and nothing. So I had to call. The number to extend is listed on the letter as 0 ********** but this number doesn't exist. So I called the customer service number and was transferred twice..from Nora to Kurt to Hlangiwe who just answered "hello" no respect. Anyhow I asked to be emailed the options so will see what happens. Honestly if it was my business I would've called end of term customers to try sell them an extension but that's just me.