WASTE OF TIME AND MONEY

WASTE OF MONEY

When I tried to claim they were only willing to cover not even a fraction of what was required to fix my car. When I tried to cancel I was put on hold for over 15 minutes which is absolutely ridiculous (mind you I was using my airtime). My call was redirect and they said a cancellation agent will call me back. Still waiting for that call 4 days later. When I eventually got through a week later I found out I wouldn't get even a portion of my premium back even though I've never actually claimed from them. Their cancelltion process apparently takes 4-5 days, over and above that they will continue to deduct this month even though they held up the canecllation process by putting me on hold and then not calling back. Shocking customer service and A COMPLETE WASTE OF TIME AND MONEY. Whats the point of having extended warranty if you'll only cover R900 from repairs of R10 000????