NP
Neville P

1 reviews | Active since Jul 2019

13 Jul 2019, 06:42

Wast of Money and time

I have a RMI & MIWA accredited workshop. I have been dealing with M-Sure 2015. They were called S A Warranty before. I called them on 12 july 2019 to register a claim for a customer that had a S A warranty policy now M-Sure only to find out that they had removed me from the list of service providers. When I ask Mr Shaun Goverder the call center agent his reply was that Jone removed me due to my company not being RMI accredited. which clearly I'm. when I asked him who at the RMI he spoke to he referred me to Jone who is unavailable. My point is that this Company M-Sure is just taking customers money and most of the time rejects claims based on *********** agents and have no experience in motor repairs. Also it seem they are the only warranty company that as a selected few workshops that they want customer to take there cars to something about a service level agreement. so why ask for RMI accredited? I would never recommend M-Sure to anyone rather go with some other company.

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Replies (1)
M-Sure Financial Services
M-Sure Financial Services's reply15 Jul 2019, 14:09
Official
Thank you for bringing your concern to our attention.

We will investigate your concerns and provide your with a response. 
 
 With Regards

Complaints Management Team
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