mN
mmbengeni N

1 reviews | Active since Dec 2013

05 Jun 2015, 20:45

Warranty doesnt want to cover my car

I bought a second hand Audi a4 and on the 4th of may i started hearing a strange noise from the engine. As ive been told before that i should take it to an RMI registered dealer i took it to Bosch service centre in Silverton. One of SA warranties representative was sent to check the car and started saying how the car was worked on before and how some bolts were missing from the camshaft so they cannot cover it. I mean how does a car drive for some time without bolts on the camshaft. The stories kept changing and im just wondering what is the use of having a warranty if it doesnt help you when you need it.

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Replies (1)
M-Sure Financial Services
M-Sure Financial Services's reply08 Jun 2015, 08:46
Official
Hello mbengz,

Thank you for contacting us.

Kindly note that a complaint has been registered for you regarding the below matter and escalated to the relevant department for further investigation.
We will revert back to you with feedback as soon as possible.

Sheila Jose
Central Operations - Complaints Officer
COMPLAINTS LINE ***