Warranty

I am writing to you regarding a claim that was authorised in January 2020, for a thermostat housing for an Audi A4 2013 model. According to the repairing (Bosch) service provider, they have mentioned to M-Sure that the part that they will be using is an aftermarket part that carries a six-month warranty. The part is now faulty and I am trying to claim for it, I was told that M-Sure will not be covering the part as they have a 12-month warranty agreement with the repairing shop, this was mentioned by a M-sure consultant.

I called Bosch to verify if they have mentioned that the part carries a six-month warranty, they confirm that they have made M-Sure aware. Two of your (M-Sure) consultants claim that this was not mentioned by Bosch.

I would like to get my car repaired ASAP as I had no knowledge of what transpired between my insurer and Bosch. Even in the policy documents, I could not find where it mentions that a part is covered for a certain period of time. So to my knowledge, I know that I am still covered by M-Sure.