Warranty

I recently contacted M-Sure regarding a warranty claim and have been left deeply dissatisfied. I emailed them to seek clarification on their coverage policies, but despite waiting for a response, I haven’t received any feedback. This lack of communication is frustrating and unprofessional. The issue revolves around the control arm on my car. According to M-Sure’s approved service provider, the bushes for my car cannot be purchased separately—they are only available as part of the control arm. However, M-Sure insists on covering only a portion of the component (R3000), while the actual part costs R2300. This doesn’t make any sense, and I fail to understand the logic behind this calculation. Additionally, I learned that my premiums were advance by MFC with unsolicited loan. It is unfair and dishonest that the coverage is so poorly defined. If a part is not sold separately, the warranty should logically cover the entire component. This experience has left me feeling ****** and undervalued as a customer. I strongly urge M-Sure to improve their communication, clarify their coverage policies, and provide fair and transparent resolutions for claims. As it stands, I cannot recommend their services to others.