victim of *****

I have been a member to have parts \ engine insured for the past 6 month. On the first sigh of issues where a policy holder would need your assistance (a service you are more than willing to take money for) you fail policy holders with clever words within the contract

I have a fuel system issue. Page 1) Within the first page you are very welcoming in stating that you would cover R15 000 within this component Your clever wording and hiding exclusions is harder to find than finding the money to pay you on the monthly Page 10) I was told to go to page 10 point 15 to show what parts are covered then have to go back to Page 4) page 4 point 4 with the clever wording where you hide details

This is very unfair as you go out of your way to hide exclusions, the part that needs to be replaced is a R30 seal and the labour is R4580 How would you pay R15 000 for an entire fuel system change (where the seals are included) but not for the seals itself.

Once the car has been repaired at my expense I would like you to make this right (I will be replying to this mail with the bill) If this is not done I would like to know how I go about cancelling the contract where you take money and no service rendered, stated within the CPA (Consumer Protection Act)

I feel that I am a victim of *****