Very unprofessional

I would not recommend them at all.

My claim of more than a month ago remains unresolved to this day even after I've provided them with all documents required. Their complaint department keep giving me empty promises of calling me back and never do and when I call them, I'm told they are waiting for feedback. How long does it take to get back to someone?

They respond only to be seen as assisting you but in actual fact, nothing is being done.

Then I get a call to say I requested the status of my policy as to when it will expire, which is concerning because i did not request such and did not send such an email.

This is so unprofessional.