NN
Noluthando N
1 reviews | Active since Dec 2022
06 Dec 2022, 11:45
Very disappointed 😞
It is such a hassle to get them to pay the bank. Really did me no justice. I thought having credit shortfall would give peace of mind but this is causing me more stress. This has taught me a lesson to choose wisely next time. Paying for credit shortfall and still having to pay some amount for that shortfall is really not what one would dream of. Telling me about calculations that should have and could have been. Hiding behind the fact that my insurer changed the cover to trade value so there is an amount they will not pay which is even higher than my excess. https://www.m-sure.co.za/solutions/credit-shortfall.
Helpful (0)
Replies (3)0
Replies (3)M-Sure Financial Services's replyOfficial
06 Dec 2022, 12:18Hello Noluthando,
Thank you for bringing this matter to our attention.
We will investigate your concerns and revert to you soonest.
Thank you
M-Sure Team
Thank you for bringing this matter to our attention.
We will investigate your concerns and revert to you soonest.
Thank you
M-Sure Team
M-Sure Financial Services's reply06 Dec 2022, 12:18
Official
Hello Noluthando,
Thank you for bringing this matter to our attention.
We will investigate your concerns and revert to you soonest.
Thank you
M-Sure Team
Thank you for bringing this matter to our attention.
We will investigate your concerns and revert to you soonest.
Thank you
M-Sure Team
NN
Noluthando N's updateReviewer Update
07 Dec 2022, 09:28What you advertise is completely different from what you give. It has been over a week now and I am still waiting for response of whether you pay or not. The money you said you would pay is not even payed as yet. I keep getting the same answers and the more I phone to find out the progress you get more reason not to pay certain money. According to policy you should assist with shortfall and excess but even what you say you will pay is way less than the excess you promised. I feel cheated seriously. Your stuff is not even considerate their tone of voice tells you they don't care at all about the outcome. It's like they are there to protect the company alone, they don't care whether you stay with the company or leave , judging by their tone of voice.
NN
Noluthando N's update07 Dec 2022, 09:28
Reviewer Update
What you advertise is completely different from what you give. It has been over a week now and I am still waiting for response of whether you pay or not. The money you said you would pay is not even payed as yet. I keep getting the same answers and the more I phone to find out the progress you get more reason not to pay certain money. According to policy you should assist with shortfall and excess but even what you say you will pay is way less than the excess you promised. I feel cheated seriously. Your stuff is not even considerate their tone of voice tells you they don't care at all about the outcome. It's like they are there to protect the company alone, they don't care whether you stay with the company or leave , judging by their tone of voice.
M-Sure Financial Services's replyOfficial
07 Dec 2022, 10:09 Hello Noluthando,
Thank you for bringing this matter to our attention.
We have investigated the matter and a response provided to you via email yesterday, we encourage you to refer to your signed contract and the terms and conditions of the policy.
Thank you for bringing this matter to our attention.
We have investigated the matter and a response provided to you via email yesterday, we encourage you to refer to your signed contract and the terms and conditions of the policy.
Please accept our apologies for any inconvenience cause.
Thank you
M-Sure Team
M-Sure Financial Services's reply07 Dec 2022, 10:09
Official
Hello Noluthando,
Thank you for bringing this matter to our attention.
We have investigated the matter and a response provided to you via email yesterday, we encourage you to refer to your signed contract and the terms and conditions of the policy.
Thank you for bringing this matter to our attention.
We have investigated the matter and a response provided to you via email yesterday, we encourage you to refer to your signed contract and the terms and conditions of the policy.
Please accept our apologies for any inconvenience cause.
Thank you
M-Sure Team
