Useless

Your claim process is the most most stressful ever. 1. The customer is supposed to do 50% of the job, calling workshops to arrange for my vehicle to get checked. 2. I don't know how much airtime I had to use to follow up on my claim because no one is giving feedback. Even on a mere email. 3. Very lengthy claim process, which is a waste of time. 4. Your lines are terrible, and when the line cuts, no one calls back forcing to start the call process again. 4. A guy by Cleo is one of the useless in that whole team as I've called several times to try talk to him, and he was never available as he was handling my claim. If he's not on lunch, he's nowhere to be found. 5. I have to give props to Inamandla, as he's been very helpful and professional. 6. I don't think I'll be renewing my warranty with m-sure after it expires.