********ly keeping a policy active....

When I purchased my vehicle, the dealer added a scratch and dent/paint protect policy which is underwritten by msure... My car was hijacked 2 months ago, and my insurance has settled, however there is a shortfall which will need to be settled by my shortfall policy. However they are not able to settle my shortfall with the bank until the value added products on my initial purchase contract is canceled. I have called msure and requested for the product to be canceled immediately since it is the only thing required by my shortfall cover to settle. I was told that my policy end date is next month, in other words I should not cancel because it will automatically be terminated... I am the client, and I have the right to cancel, I called back and was told that my request was lodged with the cancelation department, it's 6 days since my original request and to date no cancelation letter. If I don't get the cancelation letter, it delays my payment from my credit shortfall policy to settle the bank. This then means because of the lack of service and incompetence, I will have to pay an installment on a car that I don't have. This is unacceptable, I request for immediate cancelation and a letter stating that the VAP has been canceled. I will also be proceeding to take this to the short term ombudsman, if this is not settled. And If I now have to pay an installment on a car that I no longer own, I will be forced to take a loan for the amount and msure will be liable for the loan including any interest charges that may apply.

I can not understand how an organization like msure is not able to fulfill a simple request to cancel a product on a car that is no longer in my possession. Please get back to me at the soonest with the cancelation letter as I requested.

My contact number is *** Contact me should you need any info... Thanks