Unhappy with service - Ill advised, want my premiums refunded

<p>To whom it may concern,</p> <p>I cannot put into words my disgust with the service you have given me. My premium is paid on time every month and when a claim comes along of course it is not covered. I emailed you guys last Tuesday. I received a call from Pearl on Wednesday at customer care who advised me that brake dics are covered. You are welcome to listen to the recording. Now that a claim has been lodged NOT a single sole other that the person I just spoke to mentioned that brake discs are covered conditionally. I do understand pads would not be but no one said discs would be an issue.</p> <p>I do not wish to have this policy any further and I demand my premiums back. This is ***** on your part as a company to falsely advise and sell a service. According to the CPA if I am unhappy with a product / service I should be refunded and I want a refund on every one of my premiums. I have every intention of posting this on every media complaint platform I can as I was ill advised when being sold the policy aswell as when querying a claim.</p> <p>http://www.thenct.org.za/NCTDocs/founding-legislation/f8d6f6aa-994d-4305-b3d0-ea056416bbd0.pdf</p> <p>Refer to page 58, 107, 116, 118 of the CPA.</p> <p><br />Above is the link to CPA for your perusal. I expect that you would see that my refund is due to me as your service have failed to meet the promised agreement to me.</p> <p>I was paying R250 per month from September 2014. It is 22 premiums which is R5500.</p> <p>I put it to you - would you take a policy for something you would never be able to claim on? Is the wording clear enough? Is there any proof that this was discussed with me? Do your customer care consultants understand the policy themselves?</p> <p>Absolutely livid with Regent group! I want it cancelled immediately and an indication of when I can expect the refund to my bank account.</p>