unhappy client

I want to share my experience with M-Sure as I believe it's important to reflect on customer service. When I bought a car from Auto Pedigree, I was thrilled to also opt for an extended warranty offered by M-Sure. However, when I tried to make a claim, I encountered some obstacles. Zelda asked for proof that my warranty had expired, and after providing the necessary documents, my claim was not processed due to her absence.

However, I was pleasantly surprised when James Mathabatha from the claims department reached out to inform me that my documents had been corrected. I did face some challenges during this process, but James was understanding and open to discussing my concerns about potential charges and inconvenience. Even though my claim was initially rejected after providing all the required proof, I appreciated James's effort and commitment to finding a resolution.

While I have faced some difficulties, I remain optimistic that a fair outcome can be achieved. I believe that sharing my experience will help to get positive feedback.

Their letter states that I should have gotten in contact regarding the claims, which I did, but I didn't receive any feedback. It was a back-and-forth situation regarding a policy that I bought from them, and I couldn't be directed to the proper place because of a mistake on their end. I was told that the approved place for the claim was expensive, but I explained that I'd already had the car fixed and James stated that he would speak to his manager, why was I asked to send proof and moreover after sending proof my claim was not captured that time, I’ve made a follow up it was only after that my claim was submitted, why? And my claim was only being opened in August after I made a follow-up and I received an SMS on the 2nd of August 2024, why should we run after these companies when they are selling products to us it's easy to collect money why/

Thank you for your support as I navigate through this situation.