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Priscilla M
1 reviews | Active since Jun 2019
23 Feb 2023, 10:08
Unhappy and ****ed with service
I have a maintenance plan with m-sure but today I took my vehicle to Renault for a 75000km service and they wanted to change front brake pads only to find out they don't cover them why should I be paying R343 every month if I won't find joy.
Helpful (0)
Replies (5)0
Replies (5)
M-Sure Financial Services's replyOfficial
23 Feb 2023, 10:29Hello Priscilla,
Thank you for bringing this matter to our attention.
Your warranty plan does not cover brake pads.
We will forward your policy schedule to fami****ize yourself with what is covered in the policy.
Thank you
M-Sure Team
Thank you for bringing this matter to our attention.
Your warranty plan does not cover brake pads.
We will forward your policy schedule to fami****ize yourself with what is covered in the policy.
Thank you
M-Sure Team
M-Sure Financial Services's reply23 Feb 2023, 10:29
Official
Hello Priscilla,
Thank you for bringing this matter to our attention.
Your warranty plan does not cover brake pads.
We will forward your policy schedule to fami****ize yourself with what is covered in the policy.
Thank you
M-Sure Team
Thank you for bringing this matter to our attention.
Your warranty plan does not cover brake pads.
We will forward your policy schedule to fami****ize yourself with what is covered in the policy.
Thank you
M-Sure Team
PM
Priscilla M's updateReviewer Update
23 Feb 2023, 10:48Ohk I wish to cancel because I'm paying for nothing mos
PM
Priscilla M's update23 Feb 2023, 10:48
Reviewer Update
Ohk I wish to cancel because I'm paying for nothing mos
M-Sure Financial Services's replyOfficial
23 Feb 2023, 10:59Hello,
Our complaints department will contact you during the course of the day.
Thank you
M-Sure Team
Our complaints department will contact you during the course of the day.
Thank you
M-Sure Team
M-Sure Financial Services's reply23 Feb 2023, 10:59
Official
Hello,
Our complaints department will contact you during the course of the day.
Thank you
M-Sure Team
Our complaints department will contact you during the course of the day.
Thank you
M-Sure Team
PM
Priscilla M's updateReviewer Update
23 Feb 2023, 17:20Hi,I'm still waiting for your call even now and my policy schedule because to me you don't cover anything even the cambelt/fan belt I'm so disappointed I should not have agreed to join
PM
Priscilla M's update23 Feb 2023, 17:20
Reviewer Update
Hi,I'm still waiting for your call even now and my policy schedule because to me you don't cover anything even the cambelt/fan belt I'm so disappointed I should not have agreed to join
M-Sure Financial Services's replyOfficial
24 Feb 2023, 09:35Hello, Priscilla
We have tried to contact you with no success, please note your complaint has been registered and escalated to the relevant business unit for further investigation.
We have tried to contact you with no success, please note your complaint has been registered and escalated to the relevant business unit for further investigation.
Once I have received feedback I will revert to you.
Please accept our apologies for any inconvenience cause.
Thank you
M-Sure Team
Thank you
M-Sure Team
M-Sure Financial Services's reply24 Feb 2023, 09:35
Official
Hello, Priscilla
We have tried to contact you with no success, please note your complaint has been registered and escalated to the relevant business unit for further investigation.
We have tried to contact you with no success, please note your complaint has been registered and escalated to the relevant business unit for further investigation.
Once I have received feedback I will revert to you.
Please accept our apologies for any inconvenience cause.
Thank you
M-Sure Team
Thank you
M-Sure Team