mM
mpfariseni M

1 reviews | Active since Jun 2020

09 Jun 2021, 22:28

Un reliable vehicle warranty. Do not recommend!!

After my car had a mechanical breakdown the warranty company (M-Sure Financial Services) towed the car to their mechanical repairer. The mechanical repairer found that the water pump and the consequent damage of the engine gasket must be repaired however M-Sure refused to repair the engine stating that there is nothing wrong with the engine and the car can move with no repair of the engine. They simply went against the word of their own mechanical repairer who stated on email that the car cannot move unless the engine gasket was replaced. This has costed me to replace the engine gasket out of my own pocket and subsequent engine problems as a result of poor decisioning and ******* tricks by M-Sure Financial Services.

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Replies (1)
M-Sure Financial Services
M-Sure Financial Services's reply10 Jun 2021, 08:02
Official
Hello Mpfariseni
We apologisze that you have not had a good experience when trying to get assistance from us. We have escalated your complaint to be investigated and we will be in contact with you shortly. 
Thank you M-Sure Team