Trained ********s

I have an engine and gearbox mechanical warranty for my VW Polo with MSURE. Early January 2020 my cars gear 3 and 4 was stiff.

I sent the car in to the dealer (Lindsy Saker VW fourways)for diagnoses, they found out that the gear lever is problematic.The dealer contacted MSURE told them the problem was the gear lever and provided them with a quotation of R2205.70.

After that MSURE told me that the VIN number they had on their system is not the same one as the one provided by the dealer, they won't process my claim until this is resolved” obviously it was a delay tactic they used to not process my claim”

I then sent them the policy documents which had the correct VIN number, they never communicated for a week until I sent them a follow up email.

Sello Phetla *** then called me saying that I have to take the car back to the dealer so that they can process my claim, I asked Sello why should I do that again because the dealer has already given you the diagnoses report and quotation. Sello’s answer was because one of the MSURE assessors needs to be there when the dealer assesses the car.

I Told Sello that he is talking nonsense and those were delay tactics of them not wanting to pay my claim, because at first they acted as if the VIN number is incorrect now its me taking the car back to the dealer again.

MSURE is ******* they are looking forward to swindle customers of their hard earned money.