Totall Bad Service

I am writing this on behalf of my mother Mrs TP Coetzee. Very disappointed in the service she has been given. My mom bought a warranty insurance & at point of sale the vital points of the product were not pointed out to her only once the claim was lodged & an amount was authorized. When she queried the amount only at that point was she told to read the points that directed to the amount. How do you do business like this, where must she get the money from to get back her vehicle. When signing clients telephonically all you’ll want is for that person to be signed up, and you’ll are so good with the client- but once you’ll have clients this is the treatment they get..This is the only vehicle she has and its needed urgently. Because of her not having her vehicle it has caused a loss of income, she has passengers that need to be taken to work etc. Companies like this give other Financial instituations a bad name. Since then my mom has cancelled the Policy.