SS
Siyabulela S

1 reviews | Active since Feb 2021

24 May 2022, 09:39

*******

Msure are real ****** I had a warranty with them not even knowing that I have it happened that I had to take my car for service where they ended up doing a major service it costed me 32k I paid cash I only find out 3weeks ago that I have a warranty with them and the parts that were replaced were covered and on their contract there is a section that says they will refund your money when I called them they told me about 30 days and there is no 30 days on that contract I dont understand y is so difficult for them to pay me backy money or they should just give me back my money the 1 bought the warranty with because they never did nothing for me for almost 2years. The only time I find out I had a warranty was when they called to inform me that next month is going to expire

0
Replies (3)
M-Sure Financial Services
M-Sure Financial Services's reply24 May 2022, 09:50
Official
Hello, 

Thank you for bringing this matter to our attention. 
We will investigate your concerns and revert to you. 

Thank you
M-Sure Team
SS
Siyabulela S's update24 May 2022, 11:20
Reviewer Update
Here is my number ***
M-Sure Financial Services
M-Sure Financial Services's reply24 May 2022, 12:17
Official
Thank you. 

We are looking into your concerns. You would have received a complaint number by now.  

Thank you
M-Sure Team