SR
Siphiwe R
1 reviews | Active since Mar 2009
22 Jun 2015, 13:52
THEY WILL ALWAYS FIND A REASON NOT TO PAY
I made a claim in bloemfoentein in 2013 to replace Throttle body and i had to take my car in again for the same issue and Amanda told myself and Lawrence from the dealer that the policy does not cover that and the payment that was done in 2013 was not supposed to be paid.<br> <br> We call in and we spoke to Ian and he requested us to sent a copy of service book of which i did this morning. Amanda again come back and tell me that i must get invoice for all these services, really now... are you guys doing this because you know that the contract end tomorrow?<br> <br> <br> NEVER AGAIN!!!
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Replies (1)M-Sure Financial Services's replyOfficial
22 Jun 2015, 15:44Hello rsiphiwe,
Thank you for taking the time to bring your concerns to our attention.
Your complaint has been escalated to SA Warranty Management for review and response.
Should you require any further assistance please do not hesitate to contact our offices.
Kind Regards
Cathy Triggiani
CENTRAL OPERATIONS - COMPLAINTS
Tel: ***
E-Mail: ***
Thank you for taking the time to bring your concerns to our attention.
Your complaint has been escalated to SA Warranty Management for review and response.
Should you require any further assistance please do not hesitate to contact our offices.
Kind Regards
Cathy Triggiani
CENTRAL OPERATIONS - COMPLAINTS
Tel: ***
E-Mail: ***
M-Sure Financial Services's reply22 Jun 2015, 15:44
Official
Hello rsiphiwe,
Thank you for taking the time to bring your concerns to our attention.
Your complaint has been escalated to SA Warranty Management for review and response.
Should you require any further assistance please do not hesitate to contact our offices.
Kind Regards
Cathy Triggiani
CENTRAL OPERATIONS - COMPLAINTS
Tel: ***
E-Mail: ***
Thank you for taking the time to bring your concerns to our attention.
Your complaint has been escalated to SA Warranty Management for review and response.
Should you require any further assistance please do not hesitate to contact our offices.
Kind Regards
Cathy Triggiani
CENTRAL OPERATIONS - COMPLAINTS
Tel: ***
E-Mail: ***
