There

Their customer service is lacking and with my car being down since December 2021 till now and they not paying for repairs on my Bumper to Bumper Insurance yet when I look into what I’m covered for and it should be paid yal rejecting my claim for repairs what am I paying an Insurance for? I don’t have money laying around for this I m also without a car where I should have a courtesy car to use till mine is fixed there’s lack of communication all around so far out of my pocket I paid R10.000 to repairs why must I pay again another R10. 000 where’s the customer service when I’m still under warranty???