THE WORST SERVICE PROVIDER I HAVE EVER CAME ACROSS IN MY LIFE.....PEOPLE NEED TO STAY AWAY FROM THIS COMPANY

Oh Wow...what the worst service provider i have ever had only if i had an option when i bought my car do find my own warranty insurance company maybe i will be happy by now....Anyway my car was ****** in August and it was recovered, then it was send for repairs then while the repairs/panelbeaters were busy found out the my vehicle's heaterbox was damaged which was in beginning of November and had a lick so they asked me to put the claim with my insurance so that they can be able to replace the heaterbox, since last week Monday there has been back to back messages with Nissan and M-sure requesting bits and pieces of information and not sending the whole list on what they require for the claim to be processed, i have been the middle man since last week monday between Nissan, Panelbeaters and M-sure trying to find out what is the cause of the delay and till date since last week Friday i've been waiting for a Call back for Elias and Innocent who promised to find out what is the cause of delay on my claim and they haven't call me back still. What kind of a poor service is this and i even asked to speak to the Manager and Innocent promised that he can help me to get all information but him and Elias failed. I was put on hold for a whole 5min without interaction and i had to hang up and call back again.

I am also wondering if their call center is only Inbound call center and not out bond because they don't call on their clients at all -----the most unbearable Unprofessional non-service provider i have encountered in my life.

i haven't been with a car for the past 3 month and they are adding more stress to my situation with their poor service. I did not join this by choice and i will also inform my car dealer that they should opt for a better service providers for their Clients because this M-sure does not care about their clients at all.