MSm
M. Steyn martiesteyn

1 reviews | Active since Jan 2023

17 Jan 2023, 14:19

The operators voice was ****led even though she phoned me back

The operators voice was ****led even though she phoned me back. I struggled to hear and she read the conxitions of the policy fast and like it is 1 paragraph. It is difficult to try and understand what the legalities are. One receives the policy any way, so you can fami****ise yourself with it. Agents can concentrate on the important info only. Otherwise she was friendly and patient with my questions.

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Replies (1)
M-Sure Financial Services
M-Sure Financial Services's reply17 Jan 2023, 14:22
Official
Hello, 

Thank you for bringing this matter to our attention. 
We will investigate your concerns as this is not the way that we do business. 

We will revert to you soonest. 

Thank you 
M-Sure Team