Thank You

good day I called this morning and spoke to Keabetswe whom confirmed that the claim received on Friday was authorized. I then queried if the full claim amount was authorized, she confirmed same telephonically. I received a call from the repairer later to be advised that on 7545.66 was authorized, I then called back spoke to Mpho and was transferred to Shaun at claims, who then advised that I have a bumper2 bumper and step up plan, I confirmed that when I did sign up I never received these policy docs from the dealer that I bought the car from, I requested Shaun to forward a copy of the complete policy docs, he then advised that I must send an email??? really is this customer service and the call cut. I forwarded an email complaining about the service an incorrect advice I received from Keabetswe and Shaun, at 09h35. nobody has acknowledged receipt of my complaint or contacted me. If you listen to the call recording with Keabetswe you will be able to hear her say that the full claim has been authorised. Even after calling at 12h00 and being on hold for 10 mins to speak to another consultant, whom did her best to me and advised that management was in a meeting and would revert.