Terrible service
Terrible service
-------- Original Message -------- Subject: RE: Complaint Number: Case: CAS-252637-J5X7T0 - Policy REF***2 - HA Burn From: Complaints M-Sure To: "'***'" CC: Complaints M-Sure
Good day Mr. Burn,
Thank you for bringing your concerns to our attention. The complaint was escalated to our claims business unit to review and advise on the claim status.
Please see below claims history:
In August 2017
- A battery was reported to be faulty, the battery is not covered by the warranty policy.
In January 2019
- Drive shafts and brake callipers were reported.
- We were waiting documents from the repairer which were not received.
- Our claims department received a call in May 2019 where additional failure was reported.
- We were waiting for confirmation from the repairer to assess the vehicle which was not received.
In November 2019
- A claim was reported for a leaking coolant bottle
- The coolant bottle is unfortunately not covered by the policy.
We strive to assist our valued clients as far as possible; however this must be done in accordance with prescribed policy considerations prevailing at the time of loss.
Kindly refer to the policy wording as per attached for policy benefits and limitations.
Kind regards
Complaints Department
T +27 (0) 10 ***
E ***
W m-sure.co.za | Disclaimer
Building 2, Block A, The Bridge Office Park
5 Boeing Road East, Elma Park, Edenvale, 1609
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From: haroldanthony burns [mailto:***] Sent: Thursday, 21 November 2019 13:19 To: Complaints M-Sure <***> Subject: RE: Complaint Number: Case: CAS-252637-J5X7T0 - Policy REF***2 - HA Burn
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Helo iv have yet again been very disappointed with this policy I have been sent around and around a number of time stripping the vehicle at the dealership as I have been instructed by your people. Now I am being told that the policy does not cover it.
My water bottle has been leaking by a surface crack on the top of bottle for months now.
My air pipes have been leaking at the seals.
My check straps are making a cracking noise
Now my sway bar is also noisy
My brake calipers pins where also worn.
So far I have received not assistance from your company but you have been taking my payments for 2 years.
I was also going take anther policy with you from February next year.
I have now gotten to the point where I would like to have all my calls for the number *** emailed to me and a copy of my policy. I will be taking this matter further with my legal team.
Also as of right now I would like this policy canceled and also the policy that was supposed to start in February also stopped.
I wish more people would cancel their policy there are so much more companies out there that offer better service