MM
Morgen M

1 reviews | Active since Sept 2021

28 Sept 2021, 16:01

Termination of Policy Not Effected for over 2 years- Dissapointing!!!!

I asked them to discontinue my policy on 8 August 2019 but upto and up to now they continue to take money from my account R99 per month since then and as i write on this date 28 September 2021 they continue to de-duct money from my account. M-SURE may you terminate my policy with effect from 18 August 2019 and repay what you de-ducted from my account since then to date:

See proof of my email communications below:

Morgen Mushandu <***> Thu, Aug 8, 2019, 11:20 AM to vapsclientservices

Hi There Take note that I intend to discontinue this policy effective immediately as I am planning to make other means of this kind of service. On that note, may you make the necessary arrangements to stop deducting the monthly premiums from my account. details of my policy are as follows: QPABO23267POL

Let me know.

Regards, Morgen ***)

Morgen Mushandu <***> Thu, Nov 28, 2019, 8:23 AM to leratomon

Morgen Mushandu <***> Thu, Nov 28, 2019, 8:25 AM to leratomon

Morgen Mushandu <***> Nov 28, 2019, 8:25 AM to leratomon

---------- Forwarded message --------- From: Morgen Mushandu <***> Date: Thu, Aug 8, 2019 at 11:20 AM Subject: Re: Confirmation of Transfer of Insurance Policy to Centriq QPAB023267POL To: <***>

Hi There Take note that I intend to discontinue this policy effective immediately as I am planning to make other means of this kind of service. On that note, may you make the necessary arrangements to stop deducting the monthly premiums from my account. details of my policy are as follows: QPABO23267POL

Let me know.

Regards, Morgen ***)

On Wed, Aug 7, 2019 at 8:23 AM M-Sure <***> wrote:

Dear valued policy holder,

Please find correspondence attached regarding your Paint Tech policy number QPAB023267POL.

If you have any queries, or require any further information, kindly contact us on: Tel number: *** Fax number: *** E-mail: ***

Yours sincerely, MSure%20Disc.jpg This e-mail and its contents are subject to the M-Sure e-mail Legal Notice click here

If you do not wish to receive these notifications please reply here

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Replies (1)
M-Sure Financial Services
M-Sure Financial Services's reply28 Sept 2021, 16:29
Official
Hello Morgen,

We apologize that you have not had a good experience when trying to get assistance from us. 

We have escalated your complaint to be investigated and we will be in contact with you in the morning. 

Thank you 
M-Sure Team