AJ
Andre J
1 reviews | Active since Jan 2013
01 Aug 2019, 10:36
Taking money for nothing and suggested repair/s station don't have the s****s, to find the real Problem on a vehicle.
This M-sure is a joke, they taking money from people, and when it comes to claims ect they play another tune on the guitar. Then 1 of there repair stations they suggest that do work for them, don't know how to check for a prob on the vehicle, they tell you this must be done ,that is a problem on that type of cars ect. So in other words the some of the techinicians don't no there job, just look at a vehicle and listen to what i told them the prob might be they decide the prob is that.
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Replies (2)
M-Sure Financial Services's replyOfficial
01 Aug 2019, 11:50Thank you for bringing your concern to our attention.
We will investigate your concerns and provide your with a response.
With Regards
With Regards
Complaints Management Team
M-Sure Financial Services's reply01 Aug 2019, 11:50
Official
Thank you for bringing your concern to our attention.
We will investigate your concerns and provide your with a response.
With Regards
With Regards
Complaints Management Team
AJ
M-sure makes me a ****, well my impression. On 01 August email from Ferrin De Waal he wrote : Dear Mr. A Johnson With reference to your query. We have called you on ********** 749 and unfortunately were unsuccessful in reaching you telephonically. Kindly advise a convenient time to contact you or an alternative number you would prefer us to contact you on. Your time and patience is appreciated. Kind Regards. Okay I rep**** back with :You want to call me for what please put on email what you want to talk and then if it is worth it i will reply(15h31 pm) my time.Today i got this email from Sheila Muhamed Good day Mr. Johnson, Trust the email finds you well. We have not received your response to the email below and I have tried to contact you telephonically once again with no success. In order for me to be of assistance, kindly respond to the below email or provide me with an alternate contact number. Looking forward to hearing from you. Kind regards So i gave her a contact number she phoned now check the email back to: The email serves to confirm that you have spoken to our complaints consultant telephonically where you explained to her that our claims BU provided you with a list of repairing dealers in your area. The repairing dealer which you selected from the list, charged you an amount which you were not happy with. As per telephonically explained earlier we have advised you that the repairer did not make contact with M-sure to lodge a claim. In order for us to investigate further, we need to know the name of the repairer but unfortunately you preferred not to disclose their name. You have also advised that you prefer to cancel the policy and have reversed your debit orders. We have requested for our cancellations business unit to make contact with you as per your request to assist with the cancellation. As a business institute we would like to assure you that we undoubtedly strive to include values of integrity and accessibility in all dealings with our valuable clientele. We strive to assist our valued clients as far as possible; however this must be done in accordance with prescribed policy considerations prevailing at the time of loss In light of the above, your complaint will now be closed on our side. They closed the complain M-sure is accusing me now that the repairstation gave me a price on repairs , which they never did, they was suppose to get in touch with M-sure, and they did not. SO I SEND A Mail Back with :::::::: Listen here that dealer where i went did not gave me any amout on a repair, i did some home work and find out from other dealers not even on your list what will be repairs on certain components That is why they maybe not put in a claim because they know i am under covered actually and still have to pay the balanace to them , so once again you make me al **** again make me feel like a ******** Rather one of your managers must phone me that we can correct the conversation beacause you put on email now your own story please. No one phoned and they will never phone me . maybe we can sort it out out in a more PRO way, .M-sure cant deal with complaints professional, they dont care
Andre J's updateReviewer Update
05 Aug 2019, 14:21M-sure makes me a ****, well my impression. On 01 August email from Ferrin De Waal he wrote : Dear Mr. A Johnson With reference to your query. We have called you on ********** 749 and unfortunately were unsuccessful in reaching you telephonically. Kindly advise a convenient time to contact you or an alternative number you would prefer us to contact you on. Your time and patience is appreciated. Kind Regards. Okay I rep**** back with :You want to call me for what please put on email what you want to talk and then if it is worth it i will reply(15h31 pm) my time.Today i got this email from Sheila Muhamed Good day Mr. Johnson, Trust the email finds you well. We have not received your response to the email below and I have tried to contact you telephonically once again with no success. In order for me to be of assistance, kindly respond to the below email or provide me with an alternate contact number. Looking forward to hearing from you. Kind regards So i gave her a contact number she phoned now check the email back to: The email serves to confirm that you have spoken to our complaints consultant telephonically where you explained to her that our claims BU provided you with a list of repairing dealers in your area. The repairing dealer which you selected from the list, charged you an amount which you were not happy with. As per telephonically explained earlier we have advised you that the repairer did not make contact with M-sure to lodge a claim. In order for us to investigate further, we need to know the name of the repairer but unfortunately you preferred not to disclose their name. You have also advised that you prefer to cancel the policy and have reversed your debit orders. We have requested for our cancellations business unit to make contact with you as per your request to assist with the cancellation. As a business institute we would like to assure you that we undoubtedly strive to include values of integrity and accessibility in all dealings with our valuable clientele. We strive to assist our valued clients as far as possible; however this must be done in accordance with prescribed policy considerations prevailing at the time of loss In light of the above, your complaint will now be closed on our side. They closed the complain M-sure is accusing me now that the repairstation gave me a price on repairs , which they never did, they was suppose to get in touch with M-sure, and they did not. SO I SEND A Mail Back with :::::::: Listen here that dealer where i went did not gave me any amout on a repair, i did some home work and find out from other dealers not even on your list what will be repairs on certain components That is why they maybe not put in a claim because they know i am under covered actually and still have to pay the balanace to them , so once again you make me al **** again make me feel like a ******** Rather one of your managers must phone me that we can correct the conversation beacause you put on email now your own story please. No one phoned and they will never phone me . maybe we can sort it out out in a more PRO way, .M-sure cant deal with complaints professional, they dont care
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AJ
Andre J's update05 Aug 2019, 14:21
Reviewer Update
M-sure makes me a ****, well my impression. On 01 August email from Ferrin De Waal he wrote : Dear Mr. A Johnson With reference to your query. We have called you on ********** 749 and unfortunately were unsuccessful in reaching you telephonically. Kindly advise a convenient time to contact you or an alternative number you would prefer us to contact you on. Your time and patience is appreciated. Kind Regards. Okay I rep**** back with :You want to call me for what please put on email what you want to talk and then if it is worth it i will reply(15h31 pm) my time.Today i got this email from Sheila Muhamed Good day Mr. Johnson, Trust the email finds you well. We have not received your response to the email below and I have tried to contact you telephonically once again with no success. In order for me to be of assistance, kindly respond to the below email or provide me with an alternate contact number. Looking forward to hearing from you. Kind regards So i gave her a contact number she phoned now check the email back to: The email serves to confirm that you have spoken to our complaints consultant telephonically where you explained to her that our claims BU provided you with a list of repairing dealers in your area. The repairing dealer which you selected from the list, charged you an amount which you were not happy with. As per telephonically explained earlier we have advised you that the repairer did not make contact with M-sure to lodge a claim. In order for us to investigate further, we need to know the name of the repairer but unfortunately you preferred not to disclose their name. You have also advised that you prefer to cancel the policy and have reversed your debit orders. We have requested for our cancellations business unit to make contact with you as per your request to assist with the cancellation. As a business institute we would like to assure you that we undoubtedly strive to include values of integrity and accessibility in all dealings with our valuable clientele. We strive to assist our valued clients as far as possible; however this must be done in accordance with prescribed policy considerations prevailing at the time of loss In light of the above, your complaint will now be closed on our side. They closed the complain M-sure is accusing me now that the repairstation gave me a price on repairs , which they never did, they was suppose to get in touch with M-sure, and they did not. SO I SEND A Mail Back with :::::::: Listen here that dealer where i went did not gave me any amout on a repair, i did some home work and find out from other dealers not even on your list what will be repairs on certain components That is why they maybe not put in a claim because they know i am under covered actually and still have to pay the balanace to them , so once again you make me al **** again make me feel like a ******** Rather one of your managers must phone me that we can correct the conversation beacause you put on email now your own story please. No one phoned and they will never phone me . maybe we can sort it out out in a more PRO way, .M-sure cant deal with complaints professional, they dont care
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