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Ulrike P
1 reviews | Active since Apr 2021
10 Apr 2021, 08:50
Still being debited after policy has expired
My policy has expired 27 February 2021. Why am I still being debited for an expired policy? I emailed on 2 March 2021 when the first debt went off to query it - NO Response. Then the debt went off again in April. I reversed it by the bank and now received a SMS from M-Sure that I'll be double debited with the next debit order! I emailed again because why am I paying for an expired policy?? I didn't renew it or anything. M-Sure owes me the monies from March 2021 which they debited after the policy expired still.
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M-Sure Financial Services's replyOfficial
10 Apr 2021, 09:45Hello Ulrike
Thank you for raising your concerns with us with regards to the debit order.
We have asked our team to further investigate and we will be in contact with you on Monday morning.
Thank you
M-Sure Team
Thank you for raising your concerns with us with regards to the debit order.
We have asked our team to further investigate and we will be in contact with you on Monday morning.
Thank you
M-Sure Team
M-Sure Financial Services's reply10 Apr 2021, 09:45
Official
Hello Ulrike
Thank you for raising your concerns with us with regards to the debit order.
We have asked our team to further investigate and we will be in contact with you on Monday morning.
Thank you
M-Sure Team
Thank you for raising your concerns with us with regards to the debit order.
We have asked our team to further investigate and we will be in contact with you on Monday morning.
Thank you
M-Sure Team