NN
Ntombi N
1 reviews | Active since Jan 2022
22 Jan 2022, 13:20
Slow claims process zero feedback bad customer service
Claim was logged by my dealership on the 5th to fix a timing chain and wheel bearings. Hasn't been approved till now I have to constantly call and ask for feedback as no one bothers to provide feedback. Process is very slowly and unsatisfactory. They keep promising to get back to me but nothing seems to be happening. Keep telling me about underwriters. I've never skipped a payment for the past 18months. Very dissatisfied with the service regret taking out the policy.
Helpful (0)
Replies (3)0
Replies (3)
M-Sure Financial Services's replyOfficial
24 Jan 2022, 09:05Hello Ntombi,
We apologize that you have not had a good experience when trying to get assistance from us.
We have escalated your complaint to be investigated and we will be in contact with you in the morning.
Thank you
M-Sure Team
We apologize that you have not had a good experience when trying to get assistance from us.
We have escalated your complaint to be investigated and we will be in contact with you in the morning.
Thank you
M-Sure Team
M-Sure Financial Services's reply24 Jan 2022, 09:05
Official
Hello Ntombi,
We apologize that you have not had a good experience when trying to get assistance from us.
We have escalated your complaint to be investigated and we will be in contact with you in the morning.
Thank you
M-Sure Team
We apologize that you have not had a good experience when trying to get assistance from us.
We have escalated your complaint to be investigated and we will be in contact with you in the morning.
Thank you
M-Sure Team
NN
Ntombi N's updateReviewer Update
24 Jan 2022, 18:09Msure doesn't care about the cost implications of a dragged out claims process to a client but the process of opening a policy and debit orders is quick. Three weeks to send out an assessor while the car is in the dealership which results to loss of income while you're deciding if you're going to approve my claim or not.
NN
Ntombi N's update24 Jan 2022, 18:09
Reviewer Update
Msure doesn't care about the cost implications of a dragged out claims process to a client but the process of opening a policy and debit orders is quick. Three weeks to send out an assessor while the car is in the dealership which results to loss of income while you're deciding if you're going to approve my claim or not.
M-Sure Financial Services's replyOfficial
25 Jan 2022, 08:42Hello Ntombi,
Kindly note that we are already looking at your complaint and will revert with feedback.
Thank you
M-Sure Team
Kindly note that we are already looking at your complaint and will revert with feedback.
Thank you
M-Sure Team
M-Sure Financial Services's reply25 Jan 2022, 08:42
Official
Hello Ntombi,
Kindly note that we are already looking at your complaint and will revert with feedback.
Thank you
M-Sure Team
Kindly note that we are already looking at your complaint and will revert with feedback.
Thank you
M-Sure Team