Shouted by a call centre agant

Called SA Warranties to get assistance on my vehicle which was stuck on the side of the road. Lerato answered the call when was rude from the word go and wasn't apologetical about it, I eventually had to hang up and call again with my on airtime and was professionally assisted by Usain Omarjee, He made she my car was towed and taken to a SA Warratinties approved dealer , Diesel cc, they did a dygnostic test and found alternator was the problem, I called SA Warranties again and told them what i heard from the repairer, I spoke to Bassie Viviers who told me he can't pick up this place where the vehicle is at so he can't help me with a claim, i then asked him to put me through to a supervisor and i spoke to Mr. Kelvin Aarn who asked me if the vehicle was fixed already i said I don't know, so he answered me and said if they have fixed the vehicle they can't help me. I then had to call this Diesel cc to find out if the car was fix or not, they told me yes it was fixed, I am sooo disappointed with this Warranty plan I took up cause all it has caused me is financial burden because a few minutes after I picked up my car and paid for the repairs(R2850,00) the car went dead again, R540