Shortfall Claim

I am extremely disappointed with the service received from M-Sure regarding my shortfall claim.

Three weeks ago, I submitted the outstanding documents they requested and waited patiently for feedback and payment. After following up, I was only then informed that they allegedly never received the documents because the files were “too large” for their email system.

What is frustrating is that nobody informed me of this issue for three weeks. Instead of proactively communicating or providing an alternative way to submit the documents, I was simply told there was “nothing they could do about it.”

This level of customer service is unacceptable, especially when dealing with claims that people rely on urgently. The lack of communication, accountability, and willingness to assist has been incredibly frustrating and unprofessional.

Clients deserve timely updates and solutions, not excuses after weeks of silence.