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JH
Jani H

1 reviews | Active since Aug 2019

15 Nov 2022, 10:07

Shockingly disappointing service

Have been paying 2 years on an extended mechanical warrantee with M Sure. My gearbox gives issues. They refuse to cover anything, say its my clutch (on a automatic) Funny. They didn't even want to cover for stripping and quoting. Shockingly bad service, so disappointed - though i was covered, just waisted my time and money.

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Replies (6)
M-Sure Financial Services
M-Sure Financial Services's reply15 Nov 2022, 10:32
Official
Hello Jani, 

We are sorry to hear of your dissatisfaction. A detailed explanation of cover has been emailed to you. 

Thank you
M-Sure Team
JH
Jani H's update15 Nov 2022, 10:45
Reviewer Update
And i have sent multiple queries with no feedback
M-Sure Financial Services
M-Sure Financial Services's reply15 Nov 2022, 10:54
Official
Hello Jani, 

We have a registered complaint whereby communication has been sent to you on numerous occasions.
We will resend all communications which was sent to you previously for ease of reference. 

Thank you
M-Sure Team

 
JH
Jani H's update15 Nov 2022, 11:03
Reviewer Update
Hello M Sure,

Yes my policy was sent to me again, but no explanation as to why you advised me to take me vehicle in, then refuse to cover anything, and then i still had to pay for the strip and quote out my pocket. Still awaiting feedback thereof.

I can also forward you this communication for easy reference.

Thank you
Jani Halgreen


JH
Jani H's update15 Nov 2022, 11:32
Reviewer Update
Thank you, i wish the customer service was this quick.
M-Sure Financial Services
M-Sure Financial Services's reply15 Nov 2022, 11:40
Official
Hello Jani, 

Once we receive your communication that you will send to the complaints mailbox, we will revert to you. 
Thank you
M-Sure Team