Shocking stalling tactics to avoid cancelling a policy that is no longer needed.

I am DONE with this company!

I have requested a cancellation for an ad-cover policy with M-Sure for the last two weeks already. The policy in question was for a vehicle that I no longer own as it was traded in and settled by the dealership from whom I have financed my new car.

I have subsequently received a reply to my cancellation request which stipulates that the policy cannot be cancelled UNLESS I prove that the car was bought and settled by said dealership. I comp**** and emailed proof of my settlement to the following people at M-Sure on different occasions; Lungi Mangoela, Nokulinda Nqabeni and Pauline Basson.

It appears that my request to cancel my policy is simply being handed over from one person to the next with each person asking that I send through same documentation again and again and again. I cannot help but view this as a stalling tactic to keep my policy active and for M-Sure to continue to deduct money from my account!

I have politely rep**** to all requests and to put it bluntly, customers should have the right to request cancellations on ANY policy without being required to prove that they no longer own whatever asset they initially sought cover for.

Do the right M-Sure!