MS
Muhammad S

1 reviews | Active since May 2010

30 Jun 2015, 09:36

Service sucks

Good day<br> I have 3 policies for cover on my vehicle and all I needed to find out if this can be transferred onto another vehicle as I had traded in my other vehicle. I was given the run around and now I am told of the POPI act as it's in my wife's name. But here's the catch when I was called to continue the policy then the POPI act was not considered. I also want to know what will happen for next month as I had paid already for next month's cover. When business is needed and sales to be made then things can be bypassed but yet when things need to be sorted then \ THE OWNER OF THE POLICY MUST CALL"although it's in my wife's name she will always refer matters to me as the head of the house as I understand policies better and get clarity on certain issues. Please remind me to advise all my friends and family who has policies with you to cancel ASAP."""

0
Replies (1)
M-Sure Financial Services
M-Sure Financial Services's reply30 Jun 2015, 10:27
Official
Hello strictly,

Thank you for taking the time to bring your concerns to our attention.

Your complaint has been escalated to SA Warranty Management for review and response.

Should you require any further assistance please do not hesitate to contact our offices.

Kind Regards


Sheila Jose
CENTRAL OPERATIONS - COMPLAINTS
Tel: ***
E-Mail: ***