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Ellah T

1 reviews | Active since Jul 2022

27 Jul 2022, 13:35

Selective claim settlement.

My dealership submitted a claim yesterday for my timing chain which is covered under my policy. M-sure has conveniently picked what will be paid and not paid and yet it clearly states on the quote that the part will cost xyz.

I am not happy with how my claim has been handled and i refuse to pay the difference. We have policies in place for a reason but i will not accept the way this relationship between M-sure and myself is suddenly conducted.

As it is, my claim is not even close to what i am covered for and this neat picking that is being done by your company is unacceptable. I also would like for it to be noted that i will not be held liable should the dealership start charging storage fee once they are done fixing my car because M-Sure did not settle the charge in full.

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Replies (4)
M-Sure Financial Services
M-Sure Financial Services's reply27 Jul 2022, 14:32
Official
Hello Ellah, 

Thank you for bringing this matter to our attention. 
We will investigate your concerns and revert to you soonest. 

Thank you 
M-Sure Team
M-Sure Financial Services
M-Sure Financial Services's reply28 Jul 2022, 13:30
Official
Hello Thekiso, 

We have authorized your claim as per our telephonic discussion earlier. 
Thank you 
M-Sure Team
ET
Ellah T's update28 Jul 2022, 14:34
Reviewer Update
Thank you so much to M-sure and more specially to Crystal Meyer who really came through for me. I appreciate everyone going the extra mile to have this matter sorted. Thank you!
M-Sure Financial Services
M-Sure Financial Services's reply28 Jul 2022, 15:51
Official
Hello Thekiso,

It was only a pleasure to be of assistance to you.
should you have any further enquiries, please do not hesitate to contact our complaints department.


Thank you 
M-Sure Team