Scratch and dent policy claims

I brought a car which is finance by Wes Bank, the car came with scratch and dent policy, credit shot fall policy, I then claim for scratch and dent but I was told that the car registration doesn't not match, I never changed my car registration, if liquid capital and Wes Bank has the correct car registration how come you guys have the wrong one. Firstly I did not call you guys to this policy but it Wes Bank/ liquid capital requirements and they did pay you a commission. I put my claim end of February but it April now and all know is that you are investigating, why is it taking so long because Wes Bank/liquid capital has the correct car registration. The worst part is that when ever I call your call center your agent keeps on transferring my call without assisting me, I am using my airtime not water, if your agent know their job why they keep on transferring my call to 3 different people and they can't help me either. On top of your poor service I still have Credit Short fall that is included on my car installment, how can I continue to pay while you can help me with a simple claim. Refer no. **********