Sales was swift. Claiming can be a drag.

MSure sales team is on the ball. Get you in quick and sort you out ASAP. And then comes the Claims department. I cannot say the same for the claims department. They said my warranty wasn't valid etc. The claim process took 2 weeks from the date my car was towed due to a clutch problems. 2 weeks without your motor vehicle is rather painful. After Renault quoted on the fix cost the claim literally only covered 20% of the total quote - which means the rest comes out of your own pocket. (Most of the work around the clutch repair cost can be attributed to the gearbox which MSure simply couldn't care about) All the work done around the gearbox was not part of the claim. Even though for them to do a report for the claim department they needed to remove the gearbox (apparently not covered within the gearbox and differentials which is in my plan but not covered during this process even though they needed the work done for the claim to be approved) All in all. Sales gets 4 stars. Claims department (which is arguably more important) gets 2 stars and that evens out to a balanced 3 stars. Dealing with the claims department can be a real headache. The jargon and ambiguous terms are in place to protect MSure and not the person who actually takes it out. Don't get your hopes up. I really hope you never have to claim.