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Rollen C

1 reviews | Active since Apr 2018

16 Apr 2018, 11:07

SA WARRANTY - VERY DISAPPOINTED CUSTOMER

I had my engine done last year July with CK AUTO Durban this workshop was recommended by myself, the problem I am having is that how can SA WARRANTY pay the workshop without my signature, to date my car is giving me hells and the CK AUTO is really not doing there best to get my car fixed due to them already having the money in the bank. there where two claims done and on both occasions the workshop was paid without the customer even collecting the car.

I did speak to the claims Manager Cassie and he informs me that he does not know how the payment was done and cant answer for that , this is unacceptable. This is ***** some one needs to answer for this, I am very disappointed as to how SA WARRANTY handle and pays the claims, I want a full investigation done and the money returned as the car is not fixed and I am no tired of waiting.

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Replies (5)
M-Sure Financial Services
M-Sure Financial Services's reply16 Apr 2018, 12:42
Official

Thank you for bringing your concern to our attention. We value your feedback and will attend to these concerns immediately. You will be informed throughout the process.

With Regards

Complaints Management Team

***

RC
Rollen C's update18 Apr 2018, 08:03
Reviewer Update
I received a message on Monday stating that I will get the feedback within 48hrs, today is Wednesday and past 48hrs and still no feedback, I even emailed the Claims Technician on Tuesday no response. I am currently with no vehicle and this is frustrating, service is really pathetic. If you guys cant find a solution to how payment was done at least claim the money back or get me a curtesy car until the matter is resolved.
RC
Rollen C's update18 Apr 2018, 08:03
Reviewer Update
I received a message on Monday stating that I will get the feedback within 48hrs, today is Wednesday and past 48hrs and still no feedback, I even emailed the Claims Technician on Tuesday no response. I am currently with no vehicle and this is frustrating, service is really pathetic. If you guys cant find a solution to how payment was done at least claim the money back or get me a curtesy car until the matter is resolved.
RC
Rollen C's update10 May 2018, 16:05
Reviewer Update
Can you believe nobody has come back to me regarding how the invoice was paid to the repairer without my signature, all I hear is excuses nobody wants own up, do one call this customer service, pathetic. its going to be 5 months now that I am without my car and some bright spark goes and issue payment, this is *****, can the MD or CEO get involved here.
RC
Rollen C's update21 May 2018, 14:07
Reviewer Update
Hi see email from Waldo and higher management saying that I would be compensated for the second hand engine now they are going back on their word. is this being PROFESSIONAL for SA WARRANTY or are they playing games with their clients. I managed with the repairer to buy a second hand engine now its all excuses not to pay me after compensating for the engine... From: Waldo Gouws ********** Sent: Wednesday, 25 April 2018 3:52 PM To: Rollen Chetty Subject: RE: ND625482 Surname Chetty Make AUDI Model A3 SPORTBACK 2.0 FSI AMBITION Hi Mr Chetty After a discussion with senior management, we have the following option. You have mentioned in one of our previous conversation that you have provided the repairer for the option of a second hand engine. We will be willing to assist with the engine maximum benefit of R12 500-00 incl. You can choose if you want to leave the vehicle there for them to replace or to take the vehicle away to your choice of repairer if you do wish to follow this route. If you do want to follow the above route then the attached form will have to be completed. I will back in the office on Monday only. Kind regards