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asif D

1 reviews | Active since Jul 2016

15 Aug 2018, 11:57

Sa warranty

This is an amazing company Just needs a few tweaks. Booked my car in for repairs. And the company says they need to send an assessor. While I do not have a problem with that specifically I would appreciate the assessors number or time frame as this hampers the repair work on the vehicle. Alternatively provide us with a loan car to use in the interim. I really need my car urgently as I still need to send it to get flushed. This assessor situation really causes a delay especially if you have no other vehicle to use as a spare. Hence I rather drive my car being broken due to the delay in approving the repair.

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Replies (1)
M-Sure Financial Services
M-Sure Financial Services's reply15 Aug 2018, 15:33
Official

Thank you for contacting us.

We value and welcome your feedback as this provides us with a valuable insight into our services provided from our customer’s perspective. Your points made have been noted.

We will revert to you as soon as possible with regards to your claim.

With Regards

Complaints Management Team

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