EV
Evin V

1 reviews | Active since Jun 2015

24 Jun 2015, 00:37

SA Warranties refuse to pay for my clutc replaceme

I bought my car at approximately 136000 km in June 2013, in the service booklet it indicates that's when the car was last service. At approximately at 142000 km i had to take the car for service again to replace front brake pads, break sensors, oil filter, oil and air filter. On the 15 of June 2015 my clutch went got stuck on the road and they organised for my car to my towed to Bosch car services in Polokwane. After diagnostics they found that i had to replace my clutch and it would cost about R15000. The millage on my car was approximately 146000 km when it broke down, but now SA warranties is refusing to pay out using the \lame"excuse that i didn't service the car in 2014. From my perception and knowledge the car must be service at every 10000 km"

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Replies (1)
M-Sure Financial Services
M-Sure Financial Services's reply25 Jun 2015, 09:35
Official
Hello bruce88#,

Thank you for taking the time to bring your concerns to our attention.

Your complaint has been escalated to SA Warranty Management for review and response.

Should you require any further assistance please do not hesitate to contact our offices.

Kind Regards

Thembeka Mavuso
CENTRAL OPERATIONS - COMPLAINTS
Tel: ***
E-Mail: ***