SA Warranties Awful Claim Procedure(2)

Please stay away from M-Sure Warranties as they are pathetic and have no logic in any of their processes.

This is my case from 7 months ago: https://www.hellopeter.com/sa-warranties/reviews/sa-warranties-awful-claim-procedure- **********

I am still having trouble with them. I was told by the consultant to leave my vehicle at the workshop today(Friday), so an assessor can view the car next week Monday/Tuesday. My car must sit untouched for the entire weekend and I don't qualify for the car hire benefit because the repair has not yet started.

How the **** is it acceptable to tell a client to leave their vehicle for extended periods of time with providing a courtesy car??? These are not cheap items where we have spare cars lying around.

On Tuesday I called M-Sure from the workshop in order to inquire about the cover, my calls went unanswered and eventually cut itself. Today when I finally got through to a consultant, I was told that they only need to speak to the workshop and that the workshop must call them back. When the workshop called them back, they were instructed to phone me and tell me that they can only lodge a claim when the vehicle is in their possession. I had to leave work and drive over 20 km to the workshop so that the consultant can ask for the details on my license disk and the mileage of my car.

After explaining to the consultant that I can not be expected to leave my car over the weekend for no reason whatsoever, she agreed that I could take the car back until an assessor is instructed to view my vehicle.

What the **** type of process is this??????

I urge anyone who is reading this to please stay far away from m-sure warranties. I am having the same problem again.