RIDICULOUS POOR SERVICE

Hi

I am writing this email with disappointment as client

I had a warranty with another insurer and back then I claimed and everything was running smoothly until my claim was resolved .last year 2023 I was called by you Myway to take Warranty cover with you and only to find out later that when I have to claim I have to contact another insure which is M-Sure I did not have problem with that until I am receiving ridiculous service where by claim has been with them for past 10 working days and to date is not yet validated ,they asked for images for validation images have been sent by the dealer since last week today it's another week when I call M-Sure I am being told about pictures like honestly sorry but (WHAT THE **** IS THIS ) WHY CANT THE INSURE APPOINT THE ASSESSOR TO GO TAKE PICTURES THAT THEY WANT AT THE DEALER TO AVOID THIS UNNECESSARY RUN AOUNDS ? I AM BEING COMPLICATED AS THE CLIENT HERE BECAUSE I TRUST YOU MYWAY AS INSURER NOW I HAVE TO BE PAYING THE UBER ON DAILY BASIS FOR TRANSPORT .

THE SERVICE IS RIDICULOUSLY POOR.

GOOD LUCK AS CUSTOMER OUT THERE