Repairs Authorization not getting finalised

My car went in on the 2nd of November for it’s 100 000km. Besides a few minor repairs the workshop picked up the prop-shaft has to be replaced. The car is in excellent condition as we take care and always make sure all the services are done properly and on time.

We renewed our policy with MSure in Oct because we always received prompt and efficient service from them BUT now the replacement authorization has been dragging for more than a week and the communication from the consultant in so many words NON -EXISTING! Is it so impossible just to have proper communication channels in place? This is unacceptable to have a client’s car not available for nearly 2 weeks? Is this just becoming the norm?

I will now never recommend this company to any of my friends or family as it seems the client is not important. Thato Ntoseng.